A B2B industrial supplier specializing in high-precision mechanical components faced growing challenges in managing customer inquiries and technical consultations. Their clients required detailed product specifications, regulatory compliance information, and real-time availability checks before making purchasing decisions. With thousands of specialized components, finding the right informations required technical knowledge and cross-referencing multiple datasets. They tried a off-the-shelf FAQ-bot but it failed to provide detailed, context-aware responses.
USE case
AI Agent & Chatbot for customer inquiries and technical consultations
TOPICS
- AI Chatbots for Technical Customer Support
- Retrieval-Augmented Generation (RAG)
- Process Automation in Sales & Compliance
- AI-Driven Product Consultation
Tools used
- OpenAI GPT-4 for NLP
- Custom RAG Pipeline with Vector Databases
- API Integrations for Real-Time Product & Compliance Data
- Secure Enterprise Hosting
benefits
- Instant Technical Support
- Faster Sales & Product Consultation
- Multilingual Content Handling
- Seamless Integration
Challenge
Our Approach
To address these challenges, we developed a custom AI chatbot & agent system designed to provide fast, accurate, and contextual responses to both customers and internal teams.
Key Steps:
- AI-Powered Technical Knowledge Access – We implemented a Retrieval-Augmented Generation (RAG) system to extract accurate, verified product information from structured sources, eliminating hallucinations.
- Automated Product Selection & Configuration – The chatbot helps customers filter, compare, and configure components based on real-time compatibility and specification data.
- Compliance & Regulatory Research Automation – AI agents retrieve relevant industry regulations, certifications, and legal guidelines, reducing the burden on compliance teams.
- Seamless System Integration – The chatbot connects with the company’s CRM, ERP, and product databases, ensuring real-time access to the latest product and compliance information.
Results
The AI chatbot and agent system transformed customer interactions, sales processes, and compliance management, leading to significant time savings and higher accuracy.
Key Outcomes:
- 24/7 AI-Driven Technical Support – Customers and engineers get instant, reliable responses, reducing support ticket volume.
- 50% Faster Sales Consultations – AI-driven product selection helps buyers find the right components quickly.
- Major Time Savings for Support & Compliance Teams – AI handles repetitive queries, allowing human teams to focus on complex customer cases.
- Scalable & Future-Proof Solution – The AI system is designed to grow with the company, supporting expansion into new product lines and markets.
